Privacy Policy
Privacy Policy
Who we are
This Privacy Notice applies to the use and processing of personal information collected by Let Prestige Ltd. The ICO Registration number of Let Prestige Ltd is Z239140X. The phrases “us”, “we” or “our” will mean those businesses which are part of Let Prestige Ltd on behalf of and in respect of whom this Privacy Notice is made. For information concerning the collection, use and processing of personal information by any of our third party business partners or suppliers, please contact our representative with whom you usually deal.
Information covered by this Privacy Notice
Personal data. This is information, or any combination of separate pieces of information, that could be used to identify you Special categories of personal data. This is information which is classified as sensitive (for example details of your health), Please read this Privacy Notice carefully. If you have any questions about this notice or our use of your personal data, please contact Let Prestige Data Protection Officer by email to info@letprestige.co.uk or in writing to 298 Rookery Road Handsworth Birmingham B21 9QG.
Where we get personal information from
When you enquire or register for products and services provided by Let Prestige, we may collect personal information from a variety of sources, including:
- Information we collect directly from you, either through face to face contact, by telephone, email or electronic communications such as messaging or through the internet
- Information we collect when you visit or create an account on our websites
- Information provided to us by third parties
- Information from publically available sources, for example, Land Registry
What information we collect
Information we collect directly from you Depending on the type of service or product we are discussing, the following are examples of information we may collect directly from you:
- Name
- Date of birth
- Email address
- Postal address
- Telephone number
- Information about your family
- Financial information, such as earnings and outgoings
- Payment information, such as a credit card and bank account details
Your communication and marketing preferences
We may, during the course of your relationship with us, request additional information from you which is relevant to the provision of specific services. Any telephone calls either to or from our customer service teams may be recorded for training, monitoring, compliance and security.
Information we collect when you visit our web sites
We use cookies and other technologies to collect information when you visit our web sites. Details of how we use cookies are provided
Information we obtain from third parties
Where we are required by law, or for business needs, we will obtain information about you from third parties, but only after we have your agreement to do so. For example (but not limited to) the third parties we may need to contact are credit reference agencies, banks, employers, in order to obtain references, undertake identity verification and basic criminal record checks, and validate your income level and financial history.
Who we share your information with
We may share your information within the relevant third party business partners.
Where we engage third party service providers to provide products (such as mortgages, house and contents and family protection insurances) or other business services and operations, we provide them with only the personal information they need to perform the service we request. We contractually require them to securely protect information, and not to use it for any other purpose.
How we use your information
We will process the information you provide or we obtain from other sources to provide you with products and services and answer any questions you may have.
The following are examples of how we use the information we collect:
- To process your registration and confirm your identity
- To provide a full range of estate agency services for the sale and purchase of property
- To provide a full lettings service for tenants, prospective tenants and landlords
- To provide property management services
- To arrange survey and valuations
- To arrange protection insurances
- To process payment for our services
- To protect against and prevent fraud, unauthorised transactions, money laundering, tax evasion, claims, other liabilities and manage risk exposure and agent or franchise quality, integrity, compliance and security of business processes
- To provide, administer and communicate with you about products, services, offers, programs and promotions, their issuers, acquirers, retailers and partners
- To compile business directories, including business contact information
- To operate, monitor, evaluate and improve our products, services and websites
- To evaluate your interest in and suitability for employment
Customer Surveys
From time to time we may provide your information to our customer service agencies for research, survey and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may occasionally contact you including by post, email or telephone to ask you for your feedback and comments on our services.
Information about our products and services
We may also use your personal data to contact you by post, email, telephone or other electronic means to provide you with information about products and services from Let Prestige and carefully selected third parties which we feel may be of interest or relevant to your needs.
Please see Section 12 for information about how you can exercise your rights.
Credit scoring
Some of the services provided by third parties may involve an automated decision and/or credit scoring to determine whether we are able to provide a service or product.
Using third parties to undertake searches and collate information on our behalf helps make fair and responsible decisions. When coming to these decisions we and third parties will consider:
the information provided on the application form information about previous account conduct , including any payment arrears and official public records information such as fraud record information and insolvency records Any credit scoring methods used by third parties are regularly tested to ensure they remain fair, effective and unbiased.
For further information about automated decisions or credit scoring, please contact the Let Prestige Data Protection Officer by email at info@letprestige.co.uk
Lawful basis of processing
Let Prestige processes your information under any of the following lawful conditions:
Performance of a contract - this is where the collection and processing of your data is necessary for the performance of a contract with you, or in order to take steps at your request prior to entering into a contract
Legal obligation - this is where the collection and processing of your data is necessary for compliance with a legal obligation, for example verification of identity and fraud prevention
Consent - where we process information under consent we will seek your clear and unambiguous consent before processing your data, for example to receive marketing information from other companies
Legitimate interests - some information is processed by Let Prestige as part of its legitimate interests which include network and information security, opting out of communications, direct marketing, web analytics, updating customer details, lettings, sales, and other core services provided
Other situations
We may transfer or otherwise process your personal information:
- As part of the sale of a Let Prestige business to another company
- When we have received your instruction to pass the sale of your property to another agent
- To enforce our terms and conditions
- When required by law and/or government authorities
- When requested by The Property Ombudsman scheme or any other consumer ombudsman or trade association
How long we keep your information for
We will keep your information for as long as is reasonably necessary for the purposes set out in this privacy notice, and to fulfil our legal and regulatory obligations For further information about how long we will keep your information, please contact the Let Prestige Data Protection Officer by email at info@letprestige.co.uk
When we communicate with you
- We will send you service related communications.
- We may also contact you in order to provide you with information about our products and services which we believe may be of interest to you, and which relate to your needs.
How we communicate with you
For service related communications, we will contact you either by email or through the post. We may also telephone you or send you SMS messages, which may include automated SMS reminders for viewings.
We give you choices about how we communicate promotions and offers to you.
By email
We only send you promotional emails if you explicitly select to receive these (you opt in). You can stop receiving promotional email messages from Let Prestige by contacting your local
By post
We only send you promotional postal mail if you explicitly select to receive these (you opt in). You can stop receiving promotional postal mail from Let Prestige by contacting your local branch
Mobile Text Messages
We will only send you promotional text messages if you explicitly select to receive these (you opt in). You can stop receiving promotional text messages from Let Prestige by following the opt-out instructions provided in the text message
Telephone
We will only contact you by phone for promotional reasons if you explicitly select to receive these (you opt in). You can opt out of receiving promotional telephone calls from Let Prestige by informing our telephone agents
Your statutory rights
You have a number of rights concerning the personal information we use. These include the right to:
- ask us for access to a copy of your personal information we hold about you
- ask us to correct your personal information
- ask us to delete your personal information
You can delete your account at any time. This will delete any personal information in your account that we have about you, and it will mean any data about how you’ve used account will be made anonymous.
However, deleting your account will not delete any data you’ve shared with us for reasons that are not connected with your account. If you wish us to delete your data which is unconnected with your account, please contact us as described below
withdraw your consent to use your personal information
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time. If you withdraw your consent, your previous consent will remain valid in respect of our use of your data in relation to good or service we are still contracted to provide If you would prefer not to receive information from Let Prestige or carefully selected third parties you can opt out by contacting your local estate agency branch You can also update your communication preferences at any time via your online.
We will act to respond to your request to stop receiving promotional email, phone, text or postal messages from Let Prestige as quickly as is practicable (around 10 working days). We will keep information for record keeping purposes to ensure we fulfil your request not to send particular types of messages.
ask us to restrict the use of your personal data, including direct marketing
object to our use of your personal data
object to an automated decision, including profiling (for example, in terms of credit risk)
lodge a complaint with the Information Commissioner’s Office, if you object to the way we use your personal information. For more information please go to www.ico.org.uk
If you wish to make a request for access to a copy of your personal data, please write to Let Prestige 298 Rookery Road Handsworth Birmingham B21 9QG email info@letprestige.co.uk
If you wish to exercise any of your other rights, please write to Let Prestige 298 Rookery Road Handsworth Birmingham B21 9QG email info@letprestige.co.uk
We will acknowledge your request and let you know what we will need from you to carry out your request. Every effort will be made to respond to or comply with your request as quickly as possible, and we will ensure our systems are updated as soon as is practicable in response to your request.